Safe, efficient and structured onboarding

From day one you’ll be enrolled in our onboarding portal where you’ll find all documentation and other information about your ongoing project so that you’ll never miss a deadline or detail.

Together with your team, we walk through the process and approach to ensure the solution hits the bull's eye on delivering the key benefits and rapid return on investment.

We also identify any business requirements we as a joint team need to meet upfront and early. User import, authentication and connections to your ERP system are also established.

All Medius solutions come with best practice configurations as standard to ensure you get the most value right from the start. We work closely with your technical team or partner in providing standardized and supportive integration solutions to ensure data migration, synchronization and validation are set up to match your IT environment.   

Getting your users on board with the new tool is key to success. The configured solution is tested thoroughly prior to us providing user-focused training and fine tuning sessions adapted to your organization. Plus, you’ll have access to video tutorials, customized FAQs and our success portal throughout the entire onboarding journey. So that everyone involved gets a first-hand look at how easy life will be with Medius.

When all preparations are done according to our structured project model, the move to production is quick and smooth. Our onboarding team will stay close to you through the hypercare stage to ensure a successful transition for you and your team.

Rest assured, our team won’t leave you when the solution is implemented. You will be handed over to our Customer Support Team for any guidance you may need. In addition, you’ll always have access to our success portal where you’ll find tutorials, FAQs, guides and news.