Safe, efficient and structured onboarding
You’ve decided to implement a Medius solution. Congratulations, we are happy you’ve joined us. Now, what’s next? Well, not to worry. Our Professional Services team will be your guide throughout the entire onboarding and enablement journey. Relax and enjoy the ride.
What you'll get
Predictable onboarding journey
Our structured project model ensures a predictable time plan and speed to value
Best practice setup
Configurations are based on best practice learnings and fine-tuned to fit your unique business needs
Expert support
User training, tailored FAQs, video tutorials, and many years of experience in all relevant verticals ensure you get the most value out of your Medius solution – right from the start
Your onboarding and enablement partner
Kick-start your journey to success
Our Professional Services team will guide you through the onboarding and enablement journey. These subject matter experts have the most up-to-date best practices to help your business get up and running quickly. This way, you’ll be able to reap the benefits of your new Medius solution within weeks rather than months or years.
Speed to value with a structured project plan
Our goal is to provide you with rapid time to value with a proven, predictable onboarding process that streamlines and accelerates the deployment of your Medius solution.
From the very beginning of your journey, we communicate the “why” and the benefits of your Medius solution specific to your needs. We provide training sessions and create tailored FAQs for anyone who will be utilizing our solutions.
Medius onboarding model
We know that the task of implementing a new system is often added on top of your already busy day. That’s why we’ve established a structured, best practice project model to help you get up and running in a fast, smooth, and easy way. Our Professional Services team will guide you through these four steps with clear checkpoints and goals.
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Initiation: Set the foundation for a successful onboarding
From day one you’ll be enrolled in our onboarding portal where you’ll find all documentation and other information about your ongoing project so that you’ll never miss a deadline or detail.
Together with your team, we walk through the process and approach to ensure the solution hits the bull's eye on delivering the key benefits and rapid return on investment.
We also identify any business requirements we as a joint team need to meet upfront and early. User import, authentication and connections to your ERP system are also established.
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Configuration: Out of the box efficiency applied to your reality
All Medius solutions come with best practice configurations as standard to ensure you get the most value right from the start. We work closely with your technical team or partner in providing standardized and supportive integration solutions to ensure data migration, synchronization and validation are set up to match your IT environment.
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Training, Testing & Tuning: Early adoption brings quick results
Getting your users on board with the new tool is key to success. The configured solution is tested thoroughly prior to us providing user-focused training and fine tuning sessions adapted to your organization. Plus, you’ll have access to video tutorials, customized FAQs and our success portal throughout the entire onboarding journey. So that everyone involved gets a first-hand look at how easy life will be with Medius.
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Go live: Stress-free
When all preparations are done according to our structured project model, the move to production is quick and smooth. Our onboarding team will stay close to you through the hypercare stage to ensure a successful transition for you and your team.
Rest assured, our team won’t leave you when the solution is implemented. You will be handed over to our Customer Support Team for any guidance you may need. In addition, you’ll always have access to our success portal where you’ll find tutorials, FAQs, guides and news.